Thank you for shopping at Luxury Perfume Fraganza24! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

1. Return Policy

Our policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please contact our customer support team at [Sicnitin@gmail.com] with your order details. We will provide you with instructions on how to proceed.

Damaged and defective products replacement will be processed with in 5-7 business days.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 7–14 business days, depending on your bank or payment method).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Sicnitin@gmail.com]. We will work with you to resolve the issue by either issuing a refund or sending a replacement item.

You may be asked to provide photos of the damaged product to assist us in processing your claim.

4. Non-Returnable Items

Due to hygiene and safety reasons, opened or used perfume products cannot be returned or exchanged. Please ensure you are satisfied with your selection before completing your purchase.
Gift cards and sale items are also not eligible for returns or refunds.

5. Exchanges

Products will be exchanged within 7-15 business days, please contact us at [Sicnitin@gmail.com] and we will arrange for a replacement.

6. How to Return Your Item

To return your item, please follow these steps:

Contact our customer service team at [Sicnitin@gmail.com] to initiate your return.

Provide your order number and reason for the return.
Once your return is approved, you will be given instructions on where to send your item.
Ship your return to the address provided. Ensure the item is well-packaged to avoid damage during transit.

7. Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., damaged or incorrect product).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.